đ AI Steals the Show
Big Tech at the Big Game, Optimizing Fixed Ops, and Personalizing Follow-Ups
"Some people call this artificial intelligence, but the reality is this technology will enhance us. So instead of artificial intelligence, I think we'll augment our intelligence."
âGinni Rometty, Former CEO of IBM
The AI Breakdown
The Unsung MVP of Super Bowl LIX
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AI may not have scored a single touchdown, but it absolutely dominated Super Bowl LIX.
At this yearâs big game, artificial intelligence wasnât just stealing the spotlight in the commercials, it was predicting plays, analyzing stats, policing the crowd, and attempting to make AI-powered glasses the must-have accessory of the year.
So what happens when artificial intelligence hijacks the most-watched TV event of the year? Letâs break it down.
Big Techâs Ad Invasion
Super Bowl ads have always been a mix of spectacle and sales pitch, but this year, AI was often the product and the message:
OpenAI played the âweâre changing the course of human historyâ card with a dramatic ad linking ChatGPT to humanityâs greatest achievementsâfire, the wheel, text prediction.
Googleâs Gemini tried to be everyoneâs friendly life coach, helping a dad prep for a job interview while raising his daughter. Sweet? Sure. But when Geminiâs other ad claimed that gouda makes up 60% of global cheese consumption (spoiler: it doesnât), Google had to quietly edit the mistake with their tail between their legs.
Metaâs Ray-Ban AI glasses recruited the holy trinity of ChrisesâPratt, Hemsworth, and Jennerâto prove that AI can help you identify artwork (or at least make you look like you know what youâre talking about).
Salesforce tried to sell AI as a high-end concierge service, with McConaughey and Woody Harrelson arguing that AI can elevate your flying experience.
GoDaddyâs AI tool got the full Walton Goggins treatment, with the actor pretending to run a goggle empire using AI-generated branding. The message? You donât need experience or expertiseâjust a chatbot and a dream.
And then there were the non-tech brands cashing in on the AI moment. Cirkul ran an ad where Adam Devine accidentally ordered 100,000 water bottles using an AI assistant (which the company turned into a real-life giveaway).
Coca-Cola on the other hand went full damage control, reassuring everyone that AI isnât replacing human creativityâŚdespite using AI to replace human creativity.
In the Stadium
The AI hype wasnât limited to commercial breaks. On the field, AI was working overtime:
New AI platforms like Next Gen Stats turned every move into a data point, predicting plays before most fans finished their last chant.
The NFLâs Digital Athlete program ran predictive injury assessments, helping teams decide when to pull a player or let them push through.
AI-driven security systems monitored the stadium, making sure the only people sneaking into suites had the proper creds.
AI-powered betting models crunched the numbers with most edging out the Chiefs for a winâproof that even the smartest computers still canât account for the power of the human spirit.
Hear From The Experts
Optimizing Fixed Ops with AI
Time slips away fast in Fixed Ops, and inefficienciesâlike warranty processing delays and unclear workflowsâonly make things worse. Instead of constantly putting out fires, AI can help identify and fix the root causes of these issues.
This article from Kyle Newsom, Co-Founder of VISPERIO, breaks down how AI-powered tools can streamline documentation, simplify SOP (Standard Operating Procedure) creation, and make daily operations smoother.
The result? Less stress, reclaimed time, and bigger profits.
Prompt of the Week
Localized Follow-Ups That Start a Conversation
Follow-ups are part of the game, but they can feel like a speed bump for both the sender and the receiver. What if, instead of just checking in, your follow-ups became conversation startersâsomething your customers might actually look forward to?
This weekâs prompt is in two parts:
1ď¸âŁ Generate a list of local fun facts, trivia, and history.
2ď¸âŁ Use those fun factsâalong with your brand identity and personal styleâto craft engaging follow-up messages.
Step 1: Gather Local Trivia
"Give me a list of 15 interesting, lighthearted, and engaging historical facts, trivia, or local culture insights about Nashville, TN. These should be things the average person might not know but would find fun or surprising."
Step 2: Craft Engaging, Personalized Follow-Ups
"Using the following dealership details, customer details, and local trivia, craft 10 professional and engaging follow-up messages. Each message should open with a personal welcome, then a fun fact about Nashville before transitioning naturally into the follow-up. The tone should be warm, professional, and conversationalâavoiding anything that sounds automated or robotic."
Now, simply feed GPT your storeâs About Us page, a few personal preferences (Do you say Howdy, Hello, Hi, Hey, Yo?), and youâve got a ready-to-use AI thread that helps you craft follow-ups that keep your store, your community, and you top of mind.
Give it a try, and send us some examples of what you generate!
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Bits and Bytes
An international summit in Paris is bringing together world leaders and tech titans from all over the globe to address the future of AI. đ
Elon Muskâs Department of Government Efficiency is pushing to rapidly develop GSAiâa custom generative AI chatbot for the U.S. General Services Administration. đşđ¸
House lawmakers are pushing legislation to ban the Chinese artificial intelligence app DeepSeek from federal devices. đľ
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